TANGEDCO operates a centralized 24/7 consumer grievance call center named 'Minnagam' for power cuts, transformer failures, spark hazards, and billing errors.
How to lodge a complaint:
- Toll-Free Helpline: Dial 1912 (Statewide 24/7 electricity emergency).
- Minnagam Call Center: Call 94987 94987 for fast consumer grievance booking.
- Online: Visit tnebnet.org under 'Consumer Grievances' tab.
Information needed:
- 10-digit Consumer Service Connection Number (printed on your EB card / bill).
- Exact area address, landmark, and caller mobile number.
- An SMS complaint tracking token will be sent immediately upon registration.