If you face unfair trade practices, overcharging beyond MRP, counterfeit goods, or deficient service, you can file a formal complaint under the Consumer Protection Act for compensation and refunds.
Ways to register a complaint:
- Online Portal: File at the state consumer portal (consumer.tn.gov.in) or National Consumer Helpline (consumerhelpline.gov.in).
- Toll-Free Helplines: Dial 1915 (National Consumer Helpline) or 044-28592255 (Tamil Nadu State Consumer Helpline).
District Consumer Disputes Redressal Commission (DCDRC):
- For claims up to ₹50 Lakhs, submit a formal petition directly to the District Consumer Commission located at your District Collectorate.
- Enclose original purchase invoices, warranty cards, defective product photos, and correspondence with the merchant.